American consumer research giant, JD Power, has given top marks to the new 911 in its latest “Initial Quality Study”. The research is carried out three months into ownership, when the halo has not yet worn off and the car is clocking up beauty miles.
Porsche reports that 230 2012 model year cars were sampled, with 228 questions addressing all aspects of customer satisfaction. The new 911 took top spot in the luxury sports car category, as well as recording the lowest number of complaints in the entire survey.
It’s hard not to wonder about these surveys. After three months, you are still getting oohs and ahs from friends and colleagues, and most buyers have barely reached first-service mileage. How likely would buyers of new Porsche sports cars be to record extreme disappointment after 12 weeks of ownership? Thumbs down would hardly be a good reflection on their own ability to spend 70 grand wisely. What might they say – “bit boring, no one lets me in in traffic, sat nav seems expensive for what it actually does?” Maybe that last one was covered in the questions.
More important to new and used car buyers is how the car stands up to 12 months of use, then 24 months and 36 months. Hard to imagine 100% of 996 and early 997 buyers giving gold medals to Porsche after 24 months.
I recently spoke to a guy whose 997 needed an engine rebuild at 25,000 miles, is now up to 28,000 miles total and needs another engine. He is not taking his 911 back to the supposed specialist putting a lot of tuppences into this 53-page thread on Porsche 996 and 997 engine failures. As for my recent education on cracked 997 suspension springs – seems that is no small issue either.
Gen 2 997 seems to be holding up well (better), but always interested to keep track of emerging issues and reliability trends. Hopefully 991 can continue the Gen 2’s good work: let’s see another JD Power report on the same cars this time next year.